The Federal Savings Bank, as institution large financial institution, recognizes the importance of protecting its customers against scams and fraud.
It is essential that beneficiaries of social programs, such as Auxílio Brasil, Family Allowance and Gas Voucher, be careful not to fall into traps.
How to Protect Yourself
See below for some tips to protect yourself from scammers!
1. Password and Personal Data:
- Your password is personal and non-transferable. Never share it with anyone, not even by phone, email or text message;
- Caixa never requests personal data by phone, email or text messages. Be suspicious of any contact that asks for information such as password, card number, security code or bank details;
- Be aware of suspicious links. Do not click on links received by email, text messages or social networks, even if they appear to be from Caixa;
- Access the Caixa website by simply typing the address in your browser's navigation bar. Avoid clicking on links from other sources.
2. Suspicious Contacts:
- Caixa never calls to request personal data or schedule visits. Be suspicious of any call asking for confidential information or scheduling visits to your home;
- If you have any questions, please contact Caixa through official channels:
- Customer Service Center: 4004-0104 (capitals and metropolitan regions) or 0800 104 0104 (other regions);
- Caixa branches;
- Website from the Box.
3. Complaints:
- If you suspect a scam, report it immediately:
Be aware of new types of scams
- Via WhatsApp: Criminals pretend to be Caixa employees and send messages with fraudulent links. When you click on the link, malware is installed on your device and your data can be stolen;
- Promises of benefits: Beware of advertisements that promise access to benefits such as Auxílio Brasil or Vale-Gás upon payment of a fee or registration on fake websites;
- Card cloning: Be careful when using your Caixa card at ATMs or card machines. Check for signs of tampering and, if in doubt, seek out a Caixa cashier.
Finally, we would like to point out that Caixa never requests personal data by phone, email or text message. If you have any questions, please contact Caixa through the official channels mentioned in this article.
Image: Internet Reproduction
