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Understand the content of the notice issued by the Central Bank, which advises users to avoid financial fraud when using online services.
As digitalization gains more ground in the financial sector, the protection of financial information needs to be intensified. This Thursday (21), the Central Bank (BC) issued a security notice for its users.
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Due to the existence of fraudulent websites posing as intermediaries for trusted entities, the BC instructs that the only safe way to check for and request the return of funds is through its official website.
This serves as the direct point of contact for the System of Receivables (SVR), a resource that makes it possible to check whether an individual or company has unclaimed funds in banks, consortia, or other financial entities.
How can I access my funds through the Central Bank website?
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To recover funds, follow the procedures below:
- Initially, the claimant must search for the funds using the CPF or CNPJ on the website specified by the BC;
- If there are funds to receive, it will be necessary to access the SVR using the gov.br account. However, the platform only grants access to the feature to silver- or gold-level accounts;
- Subsequently, the user must authenticate and follow the guidelines, providing Pix keys and personal information when requested;
- Finally, the system will display information about the amount, the debtor entity, and instructions for recovering the funds.
How can funds belonging to people who have already died be recovered?
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For funds belonging to deceased individuals, the procedure is slightly different. Therefore, follow the steps below:
- Start a search in the SVR using the deceased individual's CPF;
- Subsequently, log in with your gov.br account. It is worth noting that the platform only authorizes access to the feature for silver- or gold-level accounts;
- Access the “Funds for Deceased Individuals” tab;
- Subsequently, submit the required information, agreeing to the Terms of Responsibility;
- Finally, after validation, establish direct communication with the designated entity to handle the necessary documentation.
