Advertisements
Bradesco must compensate a customer R$ 7,000 following a court decision. Find out the reason for the ruling.
Another legal defeat for a national bank, as the courts ordered Bradesco to compensate a customer R$ 7,000. The verdict came after the bank failed to fulfill its obligations and provided unsatisfactory service.
Advertisements
The Consumer Protection Code establishes that customers should only pay for products or services they have contracted. In this scenario, Bradesco faced a ruling for doing exactly the opposite. According to information in the case, the bank made unauthorized charges to a customer's account.
Read also:Central Bank announces detailed schedule for Automatic Pix; see details.
Faced with the unexplained deductions, the customer decided to sue the bank, seeking reimbursement for the amount debited and requesting compensation for moral damages. The judge in the case upheld this argument.
Bradesco faces ruling for deducting amount from customer's retirement benefit
The case documents reveal that the plaintiff is a retiree who chose Bradesco to receive his INSS benefits. However, he identified improper deductions from his retirement benefit.
In its defense, the bank claimed that the amount deducted referred to the retiree’s account “service package.” As he had not requested or authorized this fee, he filed a lawsuit against Bradesco. In the first instance, the judge ordered reimbursement of the amounts with adjustment and interest, but refused compensation for moral damages.
The client then appealed. In the second instance, the appellate judge agreed with the retiree, and Bradesco was ordered to pay damages.
Read also:R$ 2.8 million to receive? Find out payment information.
What was the final ruling?
In the opinion, the appellate judge decided to uphold the first-instance ruling and add compensation for moral damages in the amount of R$ 7 thousand. Additionally, he set attorneys’ fees at 20% of the total compensation.
Although Bradesco was convicted in the second instance, it may still appeal the decision.
