The introduction of Pix revolutionized banking transactions and movements, making them faster and more accessible. This system, now an everyday element for Brazilians, has greatly simplified the process of transferring money. However, this ease can occasionally lead to problems.
A common challenge is transferring money via Pix to the wrong recipients, often due to a lack of data verification. Below, explore the steps to take if you send a Pix to the wrong person.
See more: 13th salary: how does the calculation work?
What do I do to cancel a Pix?
It is important to highlight that there are rules for canceling Pix, so see which situations allow the user to question:
- Operational failure;
- Purchase regret;
- Fraud.
In other words, incorrect transfers are not accepted, so always be careful when making a Pix. Although it is not possible to dispute this situation in most cases, there are banks that offer insurance against this, but check what the requirements are and whether you are in fact entitled to the benefit.
In the case of buyer's remorse, the Consumer Protection Code guarantees that a person can regret a purchase. Thus, for purchases made online or by telephone, the regret period is seven days, counting from the day the product is received.
If you regret a purchase made in a physical store, you can cancel it in the event of an irreparable defect in the product or exchange it.
Beware of scams
Nowadays, scams involving Pix are increasingly common and with that in mind, Proteste, the Brazilian Consumer Defense Association, has some tips to protect yourself, check it out:
- Check the data before making a transaction, if they are not compatible with what you want, do not transfer the money;
- Do not trust transfer requests from people and contacts you do not know;
- Be careful with WhatsApp messages, several scams occur through the messaging app.
Image: Agência Brasil
