Advertisements
After receiving complaints, Procon fines Agibank for carrying out unauthorized operations. Find out the details!
Recently, the Federal District Consumer Protection Institute (Procon-DF) imposed a fine on Agibank. This occurred because complaints emerged that the bank was conducting unauthorized operations.
Given this scenario, Procon imposed a fine of R$806,000. Therefore, continue reading to better understand the situation involving this renowned banking institution and the regulatory authority.
Procon-DF fines Agibank after complaints
According to District Law No. 6,930/2021, financial institutions are prohibited from offering products such as loans or payroll-deducted credit cards to retirees, pensioners, and elderly people by telephone.
Read also: Learn everything about Values to Receive
However, according to the reports, two elderly people and one retiree residing in the capital were targeted by unsolicited credit offers from Agibank via phone calls. These incidents generated three complaints to the regulatory agency, which launched an investigation.
When addressing Procon-DF, the victims clarified that they did not have refinancing agreements or requests for payroll-deducted credit cards in their records.
What is the bank's position?
After being notified by the consumer protection agency, Agibank sought to defend its conduct by presenting evidence. However, the data provided by the bank itself corroborated the victims' accounts.
“This worsened the issue. The bank failed twice: by offering unsolicited credit and by doing so to elderly people or retirees via telephone or WhatsApp,” stated Marcelo Nascimento, director-general of Procon-DF.
Read also: Bolsa Família announces the introduction of debit cards to facilitate payments
In a statement, Agibank mentioned that it had not received notification about the R$ 806,780 fine. However, the bank emphasized that, once informed, the case would be reviewed by the company's legal department.
