Understand the content of the notice issued by the Central Bank, which advises users to avoid financial fraud when using online services.
As digitalization gains more space in the financial sector, the protection of financial information needs to be intensified. This Thursday (21), the Central Bank (BC) released a security note for its users.
Due to the existence of fraudulent pages that pretend to be intermediaries of trustworthy entities, the BC instructs that the only safe method of checking and requesting refunds of funds is through its official website.
This serves as the direct point of contact for the Receivables System (SVR), a resource that makes it possible to check whether an individual or company has unclaimed funds in banks, consortiums or other financial institutions.
How can I access my funds through the Central Bank website?
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To redeem funds, please follow the steps below:
- Initially, the applicant must seek the funds using the CPF or CNPJ on the website specified by the BC;
- If there are funds to be received, you will need to access the SVR using your gov.br account. However, the platform only allows access to the resource for silver or gold level accounts;
- Subsequently, the user needs to authenticate and follow the guidelines, providing Pix keys and personal information, when requested;
- Finally, the system will present information about the amount, the debtor entity and guidelines for recovering the amount.
How to recover values from people who have already passed away?
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For values belonging to deceased individuals, the procedure is slightly different. Therefore, follow these steps:
- Start a search in the SVR with the deceased individual's CPF;
- Then, log in with your gov.br account. It is worth noting that the platform only authorizes access to the resource for silver or gold level accounts;
- Access the “Values for Deceased Persons” tab;
- Subsequently, submit the required information, agreeing to the Terms of Responsibility;
- Finally, after validation, establish direct communication with the entity designated to handle the necessary documentation.
