Advertisements
Caixa concludes the first half of 2023, making substantial investments in expanding its service network. Learn more here.
Caixa Econômica Federal, one of Brazil's largest banking institutions, is undergoing a process of expanding its service network in order to provide increasingly effective service to its customers.
Advertisements
Through the opening of new branches and lottery outlets, together with the modernization of its digital channels, the institution is reaffirming its commitment to promoting financial inclusion and sustainable development. In this document, we will explore the actions taken by Caixa and how they benefit society.
Expansion of the branch and lottery outlet network
Concluding the first half of 2023, Caixa opened 23 new branches and 34 lottery units throughout the country. In addition, 507 new CAIXA Aqui Correspondents were accredited, further increasing the accessibility of service points for customers.
These actions reflect the commitment that Maria Rita Serrano, the bank's president, made to transform Caixa into a public financial institution dedicated to promoting inclusion and sustainable development.
Read also: Learn everything about Values to Receive
Renewal of digital channels for an optimized experience
With the intention of providing an even more enhanced user experience, Caixa redesigned its main applications, such as CAIXA (Available on iOS and Android) and CAIXA Tem (Available on iOS and Android).
The improvements include a more contemporary design and enhancements to user journeys, based on suggestions from customers and employees. The goal is to facilitate everyday operations such as sending Pix, making investments, and paying bills, making them faster and more intuitive.
Mobile units and closer ties with the public sector
In addition to branches and lottery outlets, Caixa also provides mobile service units, including trucks that travel across the country and boat branches in specific areas. These units offer banking services and social benefits in various regions of Brazil. Furthermore, as part of the modernization of its service channels, the bank inaugurated an Automated Mobile Unit in Salvador.
Another important initiative by Caixa is the establishment of City and State Rooms, spaces dedicated to strengthening relations with municipal and state administrators. These rooms provide technical assistance, meetings, contract signing, and training for local governments.
A revitalized Caixa for customers
With the inauguration of new branches and lottery outlets, the renewal of digital channels, and the creation of spaces dedicated to dialogue with the public sector, Caixa is committed to serving its customers increasingly better and strengthening its presence in the financial market.
Through these initiatives, the institution seeks to promote financial inclusion, sustainable development, and provide a positive experience for users. For more information about Caixa's customer service channels, visit the bank's official website.
