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Recently, a series of bank fees that can be refunded to customers was discussed by finance expert Nath Finanças, who is also a member of the current government's Council for Economic, Social and Sustainable Development.
In a social media post, she explained the Central Bank's resolution, which establishes the fee rules to be followed by financial institutions throughout the country. In many cases, it is possible to request a refund.
Nath Finanças's post went viral because it provides step-by-step instructions on how Brazilians can request a refund of amounts paid for services provided by banks, something many people are unaware of.
Bank fees: which services are free?
Before learning about the banks' response after the repercussion, it is important to highlight which services banks must provide free of charge, as determined by the Central Bank's resolution. Let's take a look:
- Debit card;
- Up to four withdrawals per month;
- Up to two transfers of funds between accounts at the same bank per month;
- Online inquiries;
- Check clearing;
- Availability of up to 10 check leaves per month.
These services must be free for all checking accounts. Savings accounts have different specificities.
What do the banks say?
Now, let's learn about the banks' statements following the repercussions of the information on the subject. In a statement, Banco do Brasil says that it guarantees services with the best value for money for its customers and that it follows all the requirements of the Central Bank's resolutions.
Itaú reported that it offers several fee package options that customers can choose from. In this regard, the services most frequently used by users may have more attractive costs.
Santander, in turn, stated that it always makes free packages available to individual customers, but advises them to choose the options that best meet their specific needs. The responses were published by g1.
