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Customers in debt with Nubank now have the opportunity to obtain more information to settle their debts and normalize their situation. Find out more!
Nubank recently disclosed the terms for renegotiating debts through the Desenrola program, an ongoing initiative by the Federal Government. In this initial phase, Brazilian citizens who meet one of the program’s income criteria can already contact banks directly.
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It is important to highlight that the fintech was one of the last to join the initiative. So far, more than one million customers with debts of up to R$ 100 have managed to normalize their situation. This action reflects the government’s commitment to ensuring that people with small debts do not face restrictions on their names.
According to Nubank, in tier 2 of the Desenrola program, debts may be renegotiated with discounts of up to 98%. The digital institution also details options for payment plans and the existence of various agreement formats, as published by O Globo.
Terms for debt renegotiation
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Check below the specific terms that Nubank offers customers to settle their debts:
- Payment plans of up to 36 months;
- Option to pay in full with up to 98% off;
- Flexibility in the down payment and due dates;
- A variety of agreement formats.
It is worth noting that category 2, covered by Desenrola at this stage, includes citizens with incomes between R$ 2,640 and R$ 20 thousand, who acquired bank debts between 2019 and December 31, 2022.
How to settle debts with Nubank?
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To address debts with Nubank, the bank offers several communication channels. The main one is through the digital platform, either by chat or telephone lines. Additionally, the Acordo Certo and Serasa Limpa Nome platforms are also alternatives.
In all situations, the customer must communicate directly with the bank. Therefore, the government does not intervene in this dialogue. As the fintech indicates, the customer's name should be cleared within five business days after payment.
