Making a mistake with PIX can be a worrying situation. After all, the payment method is known for its speed and efficiency in transactions. But what if you make a mistake? Fortunately, there are ways to deal with this situation. First, it is important to understand that the payment, as it is an instant transfer, cannot be cancelled after the transaction is completed. However, if the PIX was scheduled, there is a possibility of cancellation before the scheduled date.
If you use Nubank and made an incorrect payment, the first step is to check if the transaction was scheduled. If so, you can easily cancel it through the app. Access the “Scheduled Transfer” option and select the PIX you want to cancel. Remember, this option is only available for scheduled PIX. For transactions that have already been completed, the process is different.
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What to do if PIX has already been carried out?
If the PIX has already been made, the situation becomes a little more complicated. In this case, the best course of action is to contact the recipient and request a refund. This way, the Nubank offers the option “Need a refund?” on the receipt screen, making this process easier. It is a simple and direct way to request a refund to the wrong recipient.
In case of fraud or technical error
If you suspect fraud or experience a technical error, contact Nubank immediately. The institution can investigate the case and, if fraud or error is proven, work to reverse the situation. Therefore, remember that your account will undergo a detailed analysis to protect both you and the bank.
To avoid the stress of a wrong PIX, always check the recipient's information carefully. Check the name, CPF/CNPJ and the amount. Therefore, a moment of attention can save you a lot of trouble.
