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O Caixa Tem é por onde os brasileiros recebem grande parte dos benefícios do governo, então, saber usar o app é essencial para movimentar os pagamentos. É comum que os usuários tenham dificuldades em desbloquear o aplicativo, por exemplo.
Desse modo, para evitar maiores transtornos, veja a seguir por que o Caixa Tem as vezes bloqueia e saiba o que fazer nestas situações.
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Why do blockages happen?
It is important to note that Caixa Tem has recently been blocked a lot, which has left users dissatisfied. However, these situations occur for security reasons, as Caixa states.
The idea behind these blocks is to prevent possible fraud. This is because it is common for users to register more than one CPF and exceed the account's monthly transaction limit, which is R$5,000.
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Another situation that causes the app to be blocked is irregularities in registration and the use of the same CPF on another device.
What should I do if my Caixa Tem is blocked?
If this happens to you, you need to follow some steps to unlock it. In the app itself, there is a “Release access” function, but there are situations in which the user needs to go to a bank branch to resolve the situation.
The average unlocking time is 48 hours, for both online and in-person options. The user can then choose the best option to resolve the problem.
O importante é resolver a situação, já que o Family Allowance e o Auxílio Brasil caem na conta do Caixa Tem, então é essencial que o funcionamento do app esteja em dia. Isso porque com o aplicativo bloqueado os usuários não conseguem movimentar o pagamento do benefício.
Therefore, always update your information and try to comply with the rules established by the app so as not to lose access.
Image: Marcello Casal Jr/Agência Brasil
