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Caixa Tem was created in 2020, during the Covid-19 pandemic, as a way to receive social benefits from the government. This way, beneficiaries can monitor payments and move funds, which makes everyday life much easier.
However, it is common for blockages to occur in the application Caixa Tem, especially due to security reasons. See below what to do in these situations and better understand how the app works.
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My Caixa Tem is blocked, what now?
If this happens to you, you need to follow some steps to unlock it. In the app itself, there is a “Release access” function, but there are situations in which the user needs to go to a bank branch to resolve the situation.
The average unlocking time is 48 hours, for both online and in-person options. So, the user can choose the best option to resolve the problem.
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Why do blockages happen?
It is important to note that Caixa Tem has recently been blocked a lot, which has left users dissatisfied. However, these situations occur for security reasons, as Caixa states.
The idea behind these blocks is to prevent possible fraud. This is because it is common for users to register more than one CPF and exceed the account's monthly transaction limit, which is R$5,000.
Another situation that causes the app to be blocked is irregularities in registration and the use of the same CPF on another device.
What benefits are paid by Caixa Tem?
Some benefits such as Bolsa Família and Auxílio Brasil are deposited into Caixa Tem accounts, so it is essential that the app is up to date. This is because if the app is blocked, users cannot make payments for the benefit.
Therefore, always update your information and try to comply with the rules established by the app so as not to lose access.
Image: Marcello Casal Jr/ Agência Brasil
