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Caixa Tem is a digital platform developed by Caixa Econômica Federal, which was created to facilitate access to banking services and social programs through mobile devices, such as smartphones.
It is worth noting that the app was initially implemented to facilitate the payment of emergency aid during the COVID-19 pandemic in Brazil. Through this platform, beneficiaries can receive and move funds digitally, avoiding the need to go to bank branches.
See more: INSS payments start next week
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What should I do if my Caixa Tem is blocked?
If this happens to you, you need to follow some steps to unlock it. In the app itself, there is a “Release access” function, but there are situations in which the user needs to go to a bank branch to resolve the situation.
The average unlocking time is 48 hours, for both online and in-person options. The user can then choose the best option to resolve the problem.
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The important thing is to resolve the situation, since Bolsa Família and Auxílio Brasil are deposited into the Caixa Tem account, so it is essential that the app is up to date. This is because when the app is blocked, users cannot make payments for the benefit.
Therefore, always update your information and try to comply with the rules established by the app so as not to lose access.
Why do blockages happen?
It is important to note that Caixa Tem has recently been blocked a lot, which has left users dissatisfied. However, these situations occur for security reasons, as Caixa states.
The idea behind these blocks is to prevent possible fraud. This is because it is common for users to register more than one CPF and exceed the account's monthly transaction limit, which is R$5,000.
Another situation that causes the app to be blocked is irregularities in registration and the use of the same CPF on another device.
Image: Marcelo Camargo/Agência Brasil
