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In recent times, a phenomenon has caused concern among Brazilian retirees and pensioners: a significant increase in complaints regarding unauthorized deductions from the payment statements of their social security benefits.
Thus, these complaints, which soon turned into lawsuits and reports filed with consumer protection agencies, highlight a critical issue concerning the security and guarantee of the rights of this segment of the population. See more details
Unauthorized deduction from a pension
Therefore, around 20 organizations currently make deductions directly from retirees' payment statements, supposedly as a monthly contribution in exchange for various benefits.
However, the National Institute of Social Security (INSS) clarifies that, although the agreements signed with these institutions are legal, the illegality lies precisely in making deductions without the beneficiaries' express authorization.
Furthermore, the INSS emphasizes that its responsibility is limited to accrediting the entities and managing the amounts expressly authorized by retirees and pensioners, whether physically or electronically, with authorizations by telephone or through recorded voice not being accepted.
How to cancel the improper charge with the INSS
Therefore, retirees who identify these unauthorized deductions from their payments should first carefully check their monthly payment statement.
Thus, next to each membership fee deduction, there should be a telephone number for the Customer Service (SAC) of the entity responsible for the deduction, through which it is possible to request a refund of the improperly charged amount.
Alternatively, the removal of the membership fee can be requested through the website or the Meu INSS app (available for Android and iOS), and also through the 135 Customer Service Center. Finally, the main recommendation is for beneficiaries to always pay close attention to their payment statements in order to prevent any unauthorized deduction.
Image: Marcello Casal Jr. / Agência Brasil
