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You need to know the communication channels. Bolsa Família aims to support more than 20 million families facing financial difficulties. Thus, it makes monthly payments to supplement their income. The Federal Government created this benefit to reduce social inequalities in Brazil.
Currently, the Federal Government sets a minimum amount of R$ 600.00 for families with up to four members. Families with more residents may receive higher amounts. Additionally, they may receive extra Bolsa Família amounts based on their composition.
Additional benefits associated with Bolsa Família
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Here are the benefits offered by the program:
- Citizenship Income (RC) – The program allocates R$ 142 per family member;
- Complementary Adjustment (ACO) – Bolsa Família ensures an additional amount for families whose combined benefits do not reach R$ 600, thus guaranteeing the established minimum;
- Early Childhood (PI) – An extra R$ 150 per child up to seven years old;
- Variable Benefit (FV) – An additional R$ 50 for pregnant women and those between 7 and 18 years old;
- Additional Nutrient (NFV) – R$ 50 extra for a family member up to seven months old. The program starts these transfers in September;
- Transition Supplement (ET) – In specific situations, it guarantees an income similar to the previous program (Auxílio Brasil), valid until May 2025.
To benefit, citizens must register with the Cadastro Único. The government uses this system to collect information and determine which families qualify for the benefit. Additionally, this registration helps the government better understand each family’s needs, enabling more targeted actions.
However, with so many phases of the program, many people have questions. Therefore, we have created a list of Bolsa Família communication channels to help beneficiaries whenever they need it.
Do you know what the communication channels are?
When beneficiaries have questions about Bolsa Família or want to report an error, they should contact the official channels. See the list below:
Bolsa Família phone number
Call 111 for information about the Benefit. The automated service operates 24/7. To speak with an agent, the hours are Monday to Friday, from 8 a.m. to 9 p.m., and Saturdays, from 10 a.m. to 4 p.m.
Ministry of Citizenship Phone Number
The number 121 allows you to speak directly with the Ministry of Citizenship about Bolsa Família and other programs. Calls are free and operate Monday to Friday, from 7 a.m. to 7 p.m., and on weekends and national holidays, from 10 a.m. to 4 p.m.
Bolsa Família 0800 Phone Number
The number 0800 726 0207 connects you to the Caixa Cidadão channel, which handles questions about the Benefit and other Caixa services. For people with hearing or speech impairments, use 0800 726 2492.
Bolsa Família Ombudsman
Call 0800 725 7474 to access the ombudsman service, managed by Caixa, which is useful for more complex problems. The service operates Monday to Friday, from 9 a.m. to 6 p.m.
Caixa Customer Service
Call 0800 726 0101 to address questions related to Bolsa Família through Caixa's customer service. The service is available every day, 24 hours a day.
Remember: the Benefit does not use WhatsApp or email as an official channel. Therefore, it is essential to be alert to possible scams and never share personal data.
