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Recently, a series of charges considered abusive by Banco Itaú have caused great discontent among its customers. One emblematic case involves a customer who accumulated a debt of R$1,77,000 due to interest on an initial amount of R$1,400,000. The information is from UOL.
This debt arose during the pandemic, a period when she was unemployed. Since then, she has faced a daily barrage of calls from the bank, seeking to collect the amount owed.
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A client's struggle against excessive charges
The client in question, who prefers to remain anonymous, reports having received numerous daily calls from debt collection agencies at the beginning of the year. After complaints, these calls decreased, but Itaú itself continued to contact her.
However, she found it difficult to deal with these frequent calls. In a conversation with a bank attendant, she was offered a debt renegotiation, but at that time, she was unable to pay.
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Itaú's position on the case
When questioned about the case, Itaú stated that it was against abusive billing practices and improper communication. bank also highlighted that it monitors the number of calls made by its service providers.
For those who wish to avoid unwanted calls, both Anatel and Procons offer a registration service that allows you to block several calls per day. This service is known as “Do Not Disturb” or “Do Not Call Me”.
Itau Bank
Itaú Unibanco, one of Brazil’s largest banks, has been at the center of recent controversy due to its billing practices. Known for its wide range of financial services and significant market presence, the bank is now facing criticism from dissatisfied customers.
These customers are expressing their frustration and anger on social media and other platforms, claiming that Itaú has adopted overly aggressive and, in some cases, abusive collection methods. This situation highlights not only the bank’s internal policies, but also raises important questions about consumer rights and ethical practices in the Brazilian banking sector.
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