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The Electronic Court Gazette determined that Banco do Brasil be convicted for improper cancellation of a credit card. Other consumers may seek justice and compensation. Find out more!
This Tuesday (13), a ruling was issued condemning Banco do Brasil. According to the decision, the bank will have to pay compensation of R$ 3.3 thousand for moral damages.
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In addition, it was determined that the credit card service be reactivated within ten days for a customer whose card was improperly canceled. If it fails to comply with this determination, the bank will be fined R$ 100 per day.
The improper cancellation of credit cards by financial institutions has become a recurring issue, causing dissatisfaction and losses for customers.
This court decision serves as an important precedent for other consumers to seek justice and compensation in similar cases, aiming to repair the damages suffered.
Customer sues Banco do Brasil over the cancellation
The cancellation of the credit card occurred suddenly, surprising the customer, who had no outstanding financial obligations and had a valid card. Faced with this unexpected situation, the customer felt harmed and decided to take legal action to seek compensation in court.
In response to the case, Banco do Brasil presented its defense, arguing that credit card cancellation is subject to criteria established by the institution. It also argued that these criteria are necessary to ensure the security and integrity of financial transactions.
Judge highlights violation of the Consumer Protection Code
Judge Durval Mendonça Júnior, of the 2nd Court of Arapiraca, responsible for the case, emphasized that, according to the Consumer Protection Code, Banco do Brasil cannot abruptly discontinue a service without relevant justification.
The judge further emphasized that, even if there had been sufficient grounds for the cancellation, the bank should have properly informed and warned the customer in advance. However, in this case, the bank presented no evidence that it had provided such prior notice.
