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Banco Pan was fined R$1.8 million by Procon-MG due to irregularities found in the financial institution's Customer Service (SAC).
The Public Ministry of Minas Gerais (MPMG), responsible for the defense body of consumer, released the information this Monday (4/22).
Irregularities detected at Banco PAN
Procon's inspection found that the bank's SAC had problems, such as requiring prior identification of the consumer before initial access, refusal to send the service protocol number by SMS or email, in addition to not providing a recording of the call.
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These irregularities resulted in the initiation of the procedure by the MPMG, since hundreds of similar complaints were registered with Procon-MG, in Federal Government Consumer Platform and on the website “Complain Here“.
Procon Alert: Consumer Rights
According to the coordinator of Procon-MG and Public Prosecutor for Consumer Protection in Belo Horizonte, Glauber Tatagiba, it is the basic right of the consumer to receive a numerical record to track their demand and have access to it when requested, as well as to have access to the recording of the conversation.
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He emphasizes that failure to comply with these obligations by the supplier constitutes an unlawful and unfair attitude. Banco Panamericano still has the option of appealing the fine applied.
Consequences of Procon's decision
With this decision, Procon-MG reinforces its stance of defending consumer rights and promoting the quality of services provided by companies.
Furthermore, the fine also serves as a warning to other financial institutions and companies in general, showing the importance of complying with legal obligations with regard to customer service.
It is essential that consumers have their rights respected and that companies provide a quality service, ensuring transparency and easy access to information.
The numerical record of the service is important so that the consumer can monitor the progress of their demand and demand their rights when necessary.
Likewise, recording the call is a way of ensuring the veracity of what was discussed during the service.
Fine applied to Banco PAN
The fine applied to Banco Pan serves as an example that companies must comply with legal requirements, always seeking to meet the expectations and needs of their customers.
Procon-MG will continue to monitor and oversee the activities of companies to ensure that consumer rights are respected and that everyone can have access to quality service.
In short, the fine applied to Banco Panamericano by Procon-MG reinforces the importance of complying with rules and regulations in customer service.
This measure serves as a warning to other companies in the sector, highlighting the need to ensure transparency and customer satisfaction.
It is up to financial institutions and companies in general to adapt to the requirements of Procon-MG and, thus, provide quality service to consumers.
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